Terms & Conditions | Boost My Mood | Online Therapy Matching

Terms & Conditions

Effective Date: 9th September 2026

Please read these Terms and Conditions ("Terms", "Agreement") carefully before using the online therapy platform operated by Boost My Mood a company registered in England and Wales under company number 13870688, with its registered office at Easterbrook Eaton Cosmopolitan House, Old Fore Street, Sidmouth, Devon, England, EX10 8LS ("we", "us", or "our").
By accessing or using our Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use our Service.

1. Eligibility:
You must be aged 18 or over to use our Service. By registering, you confirm that you are legally capable of entering into a binding contract under UK law.
2. Service Description:
Boost My Mood provides access to qualified and appropriately registered or accredited UK therapists through a secure online platform.
Our service is designed to help you find a therapist who may be suitable for your individual needs, preferences and goals. We may use information you provide during registration and our matching process to recommend therapists based on their experience, qualifications, therapeutic approach and areas of expertise.
Depending on the subscription or service you choose, your therapy may be provided through online video sessions, telephone sessions, secure messaging or other services available through the platform.
A therapist recommendation is not a medical diagnosis or guarantee of a particular therapeutic outcome. If you feel your matched therapist is not the right fit for you, you can contact us to discuss alternative options, subject to availability.
Boost My Mood is not an emergency or crisis service. If you require immediate help, please refer to our Safeguarding and Crisis Support information.

3. Subscription, Payment and Cancellation

• The Service is available on a weekly or four-weekly subscription basis.
• All fees are displayed in GBP (£) and include VAT where applicable.
• Payment is taken in advance using a valid payment method.
• Your subscription will automatically renew unless you cancel it before the next renewal date.
• You can cancel your subscription at any time through your account. Refunds for unused sessions or credits during the current subscription period will not normally be provided, except where required by UK consumer law.
• If you cancel a therapy session with less than 48 hours’ notice, the session fee may still be charged. Cancellations made with at least 48 hours’ notice will not normally be charged.
• If you need to reschedule a session, please arrange this with your therapist through the platform.

4. Your Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you generally have the right to cancel your subscription within 14 days of purchase.
If you ask us to begin providing the Service during this 14-day period, you may still have the right to cancel, but you may be charged for any Service provided up to the date you cancel.
Where the Service has been fully provided during the 14-day period with your express agreement and acknowledgement that your cancellation rights would end once the Service was fully provided, your right to cancel may no longer apply.
Further information about cancellation and refunds is set out in our Cancellation and Refund Policy.

5. Privacy and Confidentiality

• We handle your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Your information is handled securely and confidentially. Please see our Privacy Policy for further information about how we collect, use and protect your personal information.
• Information shared with your therapist is treated as confidential, subject to professional, legal and safeguarding requirements. In certain circumstances, information may need to be disclosed where there is a legal obligation or where there is a serious concern about the safety or welfare of you or another person.
• Where applicable, communications through the platform are protected using appropriate security measures.
6. Therapists
• Therapists providing services through Boost My Mood are independent professionals who are appropriately qualified and registered or accredited with the relevant UK professional or regulatory body for their profession.
• Therapists are responsible for maintaining their professional registration, qualifications, insurance and any other professional requirements applicable to their practice.
• Therapists are independent professionals and are not employees of Boost My Mood. They are responsible for the professional and clinical services they provide to you, including their assessment, therapeutic approach and professional decisions.
• Boost My Mood provides the platform and facilitates access to therapists and the matching and administrative process. We do not provide therapy or clinical treatment ourselves.
7. Matching Service
• Boost My Mood may recommend a therapist based on information and preferences you provide, including your areas of concern, therapy preferences and other relevant information.
• Our matching service is intended to help identify therapists who may be suitable for your needs. A recommendation does not constitute a clinical assessment, diagnosis or guarantee that the therapist will be the right fit for you.
• You are responsible for providing accurate and up-to-date information during the matching process. You may contact us if you do not feel that your recommended therapist is suitable, and we will discuss the available options with you.

8. Crisis Situations
Boost My Mood is not an emergency, crisis or out-of-hours service and should not be relied upon for immediate support.
If you are experiencing an emergency, are at immediate risk of harm, or believe that you or someone else is in danger, please seek urgent help by contacting:

• 999 – for an emergency or immediate danger
• NHS 111 – for urgent medical or mental health support
• Samaritans: 116 123 – free, confidential support, available 24 hours a day
If you are already receiving therapy through Boost My Mood and your circumstances change or you require urgent support, please speak to your therapist and seek appropriate professional or emergency support where necessary.
Our therapists may take appropriate action where they have serious concerns about your safety or the safety of another person, in accordance with their professional, legal and safeguarding responsibilities.

9. User Responsibilities
When using the Boost My Mood Service, you agree to:

• Provide accurate and up-to-date information when registering and during the matching process, including information that may be relevant to your therapy.
• Provide information that you believe is relevant to your therapist so that they can provide appropriate support.
• Attend your scheduled therapy sessions on time and give appropriate notice if you need to cancel or reschedule.
• Treat your therapist respectfully and appropriately and not engage in abusive, threatening, discriminatory or inappropriate behaviour.
• Use the Service only for its intended purpose and not misuse, disrupt or attempt to interfere with the platform or its security.
• Keep your account login details secure and not allow another person to access or use your account.
• Ensure that you have a suitable private and safe environment for online therapy sessions where reasonably possible.
• Use an appropriate device and reliable internet connection for online sessions and notify your therapist if technical difficulties affect your session.
• Follow any reasonable instructions provided by Boost My Mood or your therapist relating to the safe and appropriate use of the Service.
• Understand that Boost My Mood is not an emergency or crisis service and seek appropriate emergency or urgent support when required.
You remain responsible for the information you provide and for making decisions about your use of the Service. If your circumstances or needs change significantly, you should discuss this with your therapist and seek additional or alternative professional support where appropriate.

10. Platform Availability
We aim to ensure the platform is available 24/7 but cannot guarantee uninterrupted access due to technical issues, maintenance, or circumstances beyond our control.

11. Termination and Suspension

• You may end your subscription at any time in accordance with the cancellation terms set out in these Terms and Conditions.
• Cancelling your subscription will normally prevent it from renewing at the end of your current subscription period. Any sessions already booked may be subject to the cancellation terms set out in Section 3.
• Boost My Mood may suspend or terminate your access to the Service where reasonably necessary, including where you seriously or repeatedly breach these Terms and Conditions, misuse the Service, engage in abusive or threatening behaviour, or where we reasonably believe that continued access may pose a risk to you, your therapist, other users or the platform.
• Where reasonably possible, we will notify you before suspending or terminating your access and explain the reason for doing so. We may act without prior notice where this is necessary for safety, legal, regulatory or security reasons.
• If Boost My Mood terminates your subscription without you being in breach of these Terms, we will provide any refund that you are legally entitled to for services that have not been provided.
• Termination of your account does not affect any rights or obligations that arose before termination, including any outstanding payments or obligations relating to confidentiality, data protection, liability or intellectual property.
12. Disclaimers
• Boost My Mood provides access to independent therapists through its platform. We do not provide therapy, counselling, diagnosis or medical treatment ourselves.
• Therapy is provided by independent professionals, and the outcome of therapy will vary from person to person. We do not guarantee that therapy will achieve a particular result or that a particular therapist will be suitable for you.
• Information provided through the Service is intended to support your access to therapy and should not be relied upon as a substitute for emergency assistance, medical diagnosis or treatment where these are required.
• Therapist recommendations and matching are based on the information and preferences you provide and are intended to help identify potentially suitable therapists. A recommendation does not constitute a clinical assessment or diagnosis.
• While we take reasonable steps to provide a secure, reliable and appropriate platform, we do not guarantee that the Service will always be available, uninterrupted or free from technical issues.
• Nothing in these Terms and Conditions excludes or limits any liability or legal right that cannot lawfully be excluded or limited under UK law, including your statutory rights as a consumer.

13. Liability

• We will take reasonable care in providing and maintaining the Boost My Mood platform and in facilitating access to therapists.
• To the extent permitted by law, Boost My Mood is not responsible for the acts, omissions or professional decisions of independent therapists, or for any particular outcome from therapy.
• We are not liable for losses arising from your failure to provide accurate or complete information, your failure to follow reasonable instructions, or your misuse of the Service.
• We are not responsible for temporary interruptions, technical problems or circumstances outside our reasonable control, provided that we take reasonable steps to restore the Service where appropriate.
• Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
• Nothing in these Terms affects your statutory rights as a consumer.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. You agree to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
15. Changes to These Terms
• We may update or amend these Terms and Conditions from time to time to reflect changes to our Service, legal or regulatory requirements, or how Boost My Mood operates.
• Where changes are significant, we will provide reasonable notice before they take effect, where practicable.
• The latest version of these Terms and Conditions will be available on our website and will show the date on which they were last updated.
• If you continue to use the Service after the updated Terms take effect, this will constitute acceptance of the changes.
• If you do not agree to a significant change, you may cancel your subscription in accordance with the cancellation terms set out in these Terms.

16. Complaints

• We want you to have a positive experience when using Boost My Mood. If you have a complaint about our Service, your therapist or any aspect of your experience, please contact us at info@boostmymood.com.
• We will acknowledge your complaint and, where appropriate, investigate it in accordance with our Complaints Procedure.
• Where a complaint relates specifically to a therapist's professional or clinical conduct, we may refer the matter to the therapist or their relevant professional or regulatory body where appropriate.
17. Changing Therapist
• We understand that finding the right therapist is important. If you do not feel that your matched therapist is the right fit for you, you can contact Boost My Mood to discuss changing therapist.
• Where available, we will consider your preferences and circumstances when identifying an alternative therapist. An alternative therapist will be subject to availability and the terms of your subscription or service.
• Changing therapist does not guarantee that a particular therapist will be available or that a different therapist will achieve a particular outcome
18. Therapist Cancellation
• If your therapist needs to cancel or is unable to attend a scheduled session, we will make reasonable efforts to notify you as soon as possible.
• Where appropriate, you may be offered the opportunity to reschedule the session or arrange an alternative therapist, subject to availability.
• You will not normally be charged for a session that is cancelled by your therapist and cannot be provided.
19. Missed Sessions
• If you do not attend a scheduled therapy session without cancelling or providing the required notice, the session may be treated as a missed session and you may be charged in accordance with our cancellation terms.
• If you are unable to attend a session, please notify your therapist as soon as possible.
• Repeated missed sessions may affect your ability to book future sessions or may result in your subscription being reviewed in accordance with these Terms.

20. Digital Communications

• By using Boost My Mood, you agree that we may communicate with you electronically in relation to your account, subscription, appointments, therapy sessions and the operation of the Service.
• Communications may be sent by email, through your account or via other digital communication methods provided through the platform.
• You are responsible for ensuring that your contact details are accurate and that you have reasonable access to the email address or account associated with your Boost My Mood account.
• You should not use ordinary email or other unsecured communication methods to share sensitive information unless specifically requested or instructed by Boost My Mood or your therapist.
21. Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@boostmymood.com